Services and advantages of Mep After Sales Service

Mep After Sales Services guarantee the customer assistance in line with the efficiency and high quality of the products offered. The attention we give to after sales service is aimed at providing constant support to our customers, thus helping them to make their production process more efficient and to focus on their core activities.

MEP is able to offer professional assistance in a short time with direct interventions by highly specialized and constantly updated service engineers. It also has direct communication lines able to assist each customer in real time and authorized service centers located throughout Italy and the world that the customer can contact directly. Both Mep and service centers provide original tools and spare parts to repair out-of-production machinery and older equipment.

In addition to these services, there are complete technical assistance plans including installation, scheduled repairs and periodic maintenance to ensure continuous functionality of the customer’s plants and machinery.

Moreover, training days are provided for the customer's maintenance team to provide basics and intermediate knowledge so that some problems can be solved independently and quickly.

The Mep After Sales Service supports customers with a range of services that for years have been one of the company’s excellence. Here are some of the main services offered:

• Phone service support to provide a first aid in case of small-medium size problems, support for the installation of less complex sawing machines and prompt answers to any tipe of technical request;
• Spare parts service for the identification of spare parts - even for out-of-production models - and shipping by the most known express couriers;
• Possibility to carry out direct installation, problem solving and maintenance at the customer’s premises by our service engineers;
• Periodic training and updating courses directly at Mep premises for authorized service centers, Italian and international dealers and end customers;
• Overhaul to improve and maintain over time the value of sawing machines and cutting systems purchased by customers, thus optimizing productivity, cutting precision and safety.

In conclusion, speed of intervention, high professionalism and continuous updating are the characteristics that distinguish our after sales service. Finally, we present the team that makes Mep after sales service an excellence in the sector:

Michele Angeli After Sales Service	Danilo Conti Spare Parts Service	Stefano Conti After Sales Service
Michele Frillici After Sales Service	Michele Mari After Sales Service	Marco Piccini Spare Parts Service
Francesco Persi After Sales Service	Omar Stefani After Sales Service	Federico Tranquilli After Sales Service